Have you heard? Domestic orders that are over $xxx will receive free standard shipping! For orders below $xxx, we have a flat fee of $6 for standard shipping on domestic orders within the United States. Can’t wait to receive your Joué products?  We have a $20 “Must-Have Madness” express delivery feature for domestic orders, which will see you and your fur-baby receiving your Joué products within 2 to 3 working days. Remember to select the express delivery option at checkout to ensure your delivery gets to you in time!

Joué has three shipping options so that you can choose the best option for your needs.

Local Living: 

5-10 business days - $6 (Free on orders over $60)

Must-Have Madness: 

2-3 business days - $20

Globe Trotter:
International orders typically arrive at their destination within 2 to 3 working days. However, your shipment will remain in customs for an amount of time before it is ready for your collection.

We deliver to local PO Boxes. Selected Local Living or Must-Have Madness delivery options at checkout and input your PO Box number in the delivery details.

If you need to change your shipping address, please email help@jouepets.com as soon as possible and we will do our best to help rectify the issue.

If you need to change or cancel your order, we’ll be able to help you if you let us know in time. Please reach out to help@jouepets.com as soon as possible and we will do our best to help!

We’ve worked hard to create a set of essentials that are durable and lasting, so we offer a 1-year warranty on our products. Wear and tear may happen, especially when pets are involved, but if your items are damaged within a year of purchase, we’ll replace them free of charge. Email us at help@jouepets.com to chat about our warranty. We do not accept returns or exchanges for dirty or pet damaged items. However, if the product you received is incorrect or breaks, we will gladly exchange it for you or provide a refund on a case-by-case basis.

We make sure that our product pages on Joué’s official website are packed with information, photos, videos, size guides and care instructions. If, however, you still have something on your mind, feel free to reach out to our team of experts at help@jouepets.com and we’ll provide you with the information you need.