Introduction

Chatenya Mittal ("we," "our," or "us") operates the website https://chatenyamittal.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, make purchases, or interact with our services.

By using our Site, you consent to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

1. Personal Information
When you place an order or create an account, we collect:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information (processed securely through our payment gateway)

2. Payment Information and Processing
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

When you make a purchase, we collect:
- Payment card information (processed securely through Razorpay)
- Billing address
- Transaction details
- Purchase history

This information is transmitted securely to Razorpay and is handled in accordance with their privacy policy. For more information about how Razorpay processes your payment data, please visit https://razorpay.com/privacy/

3. Third-Party Payment Providers
In general, the third-party providers used by us (such as Razorpay) will only collect, use and disclose your information to the extent necessary to allow them to perform the payment services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

4. Automatically Collected Information
When you visit our Site, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies

5. Communication Information
- Email correspondence
- Customer service interactions
- Feedback and reviews
- Appointment booking details

How We Use Your Information

We use the collected information for the following purposes:
1. Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery
2. Customer Service: To respond to inquiries, provide customer support, and handle returns/exchanges
3. Account Management: To create and manage your account
4. Communication: To send order confirmations, shipping updates, and respond to your requests
5. Marketing: To send promotional emails about new products, special offers, and updates (with your consent)
6. Website Improvement: To analyze Site usage and improve user experience
7. Fraud Prevention: To detect and prevent fraudulent transactions and protect against security threats
8. Legal Compliance: To comply with applicable laws, regulations, and legal processes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

1. Service Providers
- Payment processors (Razorpay and other payment gateways)
- Shipping and logistics partners
- Email service providers
- Website hosting providers
- Analytics services

2. Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or to:
- Protect our legal rights
- Enforce our Terms and Conditions
- Prevent fraud or security threats
- Protect the safety of our customers

3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

- Secure Socket Layer (SSL) encryption for data transmission
- Secure payment processing through PCI-DSS compliant payment gateways
- Regular security assessments
- Restricted access to personal information
- Secure servers and databases
- All payment transactions are processed through secure payment gateways
- Card details are tokenized and not stored on our servers
- We comply with RBI regulations for payment processing
- Industry-standard encryption protocols

We are committed to ensuring that your payment information is secure. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the payment information we collect online. Our payment processing complies with:
- Payment Card Industry Data Security Standards (PCI-DSS)
- Reserve Bank of India (RBI) guidelines for payment aggregators
- ISO 27001 information security standards

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal obligations (including tax and accounting requirements)
- Resolve disputes and enforce our agreements

Order and transaction records are typically retained for 7 years for accounting and tax purposes.

Your Rights

You have the following rights regarding your personal information:
1. Access: Request a copy of the personal information we hold about you
2. Correction: Request correction of inaccurate or incomplete information
3. Deletion: Request deletion of your personal information (subject to legal retention requirements)
4. Objection: Object to the processing of your personal information
5. Data Portability: Request transfer of your data to another service provider
6. Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at the details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:
- Remember your preferences
- Analyze Site traffic and usage patterns
- Improve user experience
- Deliver targeted advertisements

You can control cookies through your browser settings. However, disabling cookies may affect certain features of the Site.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

If you are accessing our Site from outside India, please note that your information may be transferred to, stored, and processed in India. By using our Site, you consent to such transfers.

Marketing Communications

With your consent, we may send you promotional emails about:
- New products and collections
- Special offers and discounts
- Fashion tips and styling advice
- Exclusive events and appointments

You can unsubscribe from marketing emails at any time by:
- Clicking the "unsubscribe" link in our emails
- Contacting us directly
- Updating your account preferences

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this Privacy Policy periodically.

Significant changes will be communicated through:
- A notice on our Site
- Email notification to registered users

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Chatenya Mittal
Address: 49 A Fashion Street, Shahpur Jat, New Delhi 110049, India
Email: chatenya2mittal@gmail.com
Phone: 9971810222

For Payment-Related Queries:
Email: chatenya2mittal@gmail.com
Phone: 9971810222

Grievance Officer

In accordance with applicable laws, we have appointed a Grievance Officer to address your concerns:

Name: Chatenya Mittal
Email: chatenya2mittal@gmail.com
Address: 49 A Fashion Street, Shahpur Jat, New Delhi 110049, India

The Grievance Officer will respond to complaints within 15 days of receipt.

Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

Your Consent

By using our Site and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Site or provide us with your personal information.